Ship Facilities
Air Conditioning All cabins and public rooms on board are fully air-conditioned. The temperature in the cabins can be regulated individually by the passengers.
Bar The bar is located on the Dresden Deck. Please note that alcoholic beverages may not be brought on board for consumption.
Boutique The boutique is located on the Dresden Deck. You will be able to purchase accessories, perfume, film and other everyday articles.
Cabin Service In addition to the contents of the minibar you can also ask for bottles to be sent to your cabin. Please ask your cabin stewardess. Please note that alcoholic beverages may not be brought on board for consumption.
Clothing / Wardrobe Clothing Can be casual and comfortable during the day. In the evening, dress is semi-formal (shirt and tie for the man, casual elegance for the lady). On two formal nights dark suits and cocktail dresses are recommended. You can find further information on this subject in the daily program.
Currency / Payment on Board The currency on board is the Euro. Traveller’s cheques, US Dollars and Eurocheques will also be accepted for settlement of your final account, as well as the following credit cards: American Express, Diners Club, Eurocard/MasterCard and Visa.. From the beginning of the cruise until the day before the cruise ends, you may sign guest receipts for all purchases except boutique purchases. The guest charges have to be paid on the last day at the reception.
Daily Programme You will find the program for the following day in your cabin each evening. It will tell you, among other things, about events, dress recommendations, departure times for shore excursions, as well as arrival and departure times at ports of call.
Deposit Boxes Safe deposit boxes are in your cabin.
Dietary requirementsPlease inform the cruise company of any dietary requests in writing at least 21 days prior to commencing your cruise and contact the maitre 'd upon embarkation.
Electricity 220 Volt AC, 50 Hz. The bathrooms have outlets with 220 V and 50 Hz which may be used for electric razors and hair-dryers only. If you wish to use 110 V equipment, a limited number of transformers are available at the reception. Please remember to return the borrowed items before you leave the ship.
Entertainment Programme A general listing of all video programmes on board will be provided in your cabin. All satellite TV channels and radio channels will be listed in the daily program. There will be dance music for your evening entertainment in the lounge.
Exchange Currencies can be exchanged at the reception. Eurocheques and traveller's cheques can also be cashed.
Language Languages on board are German and English. All announcements are made in both languages. The shore excursions may be offered with German and English speaking guides or bilingual guides.
LibraryA small library is available with a selection of books in German and English languages.
Mail Mail can be deposited at the reception and will be posted at the next port of call.
Meals Please make your table reservations with the maitre 'd upon embarkation. Dining on board is single seating for all passengers. Please see the daily program for exact meal times.
Medical Attention / Assistance A ship's doctor will be on board; infirmary times can be found in the daily program. In an emergency, call the reception or one of the listed phone numbers in the phone book in your cabin. Treatments are subject to fees and will be charged according to German standards. Passengers under a doctor's care or with pre-existing conditions (e. g. diabetes) are requested to inform the shipping company in writing at least 21 days prior to the cruise and to register with the doctor upon embarkation.
Medicine Should you require special medication, please make sure you have a sufficient supply with you. Should illness occur during the voyage, please consult the doctor on board. Treatment is subject to fees and will be charged according to German standards. A spare pair of glasses is recommended for persons who wear prescription glasses or contact lenses.
MinibarA minibar is available in every cabin.(except Princesse de Provence) Please note, that it is not customary to consume drinks on board, that were brought from ashore.
RestaurantOut of consideration for all guests, smoking is not allowed in the dining area.
Reception The reception is located on the Verdi Deck.
Shore Excursions Are organised at most ports of call and the Shore Excursion Manager on each vessel will give you a details briefing about the optional excursions which will operate during your cruise. These are booked on board, the cost of which is charged to your account.
Special Meals Please inform the shipping company of your dietary requirements at least 21 days prior to your cruise and contact the chief steward once on board.
OtherSun-Deck Chairs, cushions and blankets are provided free of charge. Weather permitting, drinks may also be served on the Sun-Deck.
Table Reservations The restaurant accommodates all passengers at one sitting. Table reservations should be made upon embarkation with the maitre 'd.
Telephone / Telefax There is a telephone in each cabin for intra-vessel calls. The person in charge at the reception will provide the necessary connections for all out-going calls (depending on the ship's location).
Tips In accordance with international standards, it is customary to tip serving staff. The amount is, of course, left up to each passenger's discretion and should show appreciation of good service. For budgeting purposes, you might consider an amount of $10-12 per passenger per day.
TV-, Video-, Radio-Program In all cabins on the MV Casanova there are 5 music channels available. Every cabin has a TV with 12 TV channels. More information can be found in the daily program.
Wake up call For wake up calls, please contact the reception.
